- User Accounts & Accessing the Services
- Information that is being collected
- Why Reach collects data
- Sharing your information
- Controlling your personal information
- How Reach retains data we collect
- How does Reach use aggregated information
- Information security
- Compliance & cooperation with regulators
To use our Services you must be 12 years of age or older. If you are under 12, you may not download or use the Services.
Please note that when you install the Application on your mobile/desktop device, Reach will not set up an account associated with that device (the "Account" or "Reach Account").
Reach may allow you to use the Reach Mobile Application whether or not you choose to sign up for yourself. If you do so:
- When using the Mobile Application's emergency services related to police, fireman or other related public entities, the device approximate location will be shared with them.
- Note that in order to access certain features of the Services (for example report an incident, share locations, add contacts, comment incidents) you will need to sign up with an unique email to identify yourself.
Reach may not allow you to use the Reach Desktop Application if you not choose to sign up for yourself.
If you do set up a Reach account with your email in the Application:
- Reach will link all of your information with your Account and that email. This includes information received from all mobile devices running the Application on which you have chosen to sign in using your email and password;
- With the exception described in the bullet below and as explained in the section "Visibility" below, your Account and information associated with your Account (including your unique identifier) will be visible only to Reach; and
- When using the Application, your approximate location, phone number and other information you may choose to contribute will be visible to other users associated with that email.
- Reach may also establish and require from time to time additional or different means of identification and authentication for logging in and accessing the Services or for accessing certain features or designated sections of the Services.
- Your login details are your responsibility. You are fully accountable for any use or misuse of your Account and personal details as a result of conveying your login details to someone else. You must maintain your login details in absolute confidentiality and avoid disclosing them to others. Make sure that you change your password frequently and at least once every six months.
We want you to understand the types of information we collect as you use our services
Reach collects information to provide better services to all its users - from figuring out stuff like which are the most dangerous locations, where are your contacts, to more complex things like security insights with resources allocation tips, and notifying you about new relevant incidents. The information Reach collects, and how that information is used, depends on how you choose to use our services and how you manage your privacy controls.
Information you create or provide to us:
- Account Information: information required when setting up an account, such as your email, name, sex and phone number. Bear in mind that false, incorrect, or out-dated information may impair Reach's ability to provide you with the Services and to contact you when necessary. Reach will explicitly indicate the fields for mandatory completion. If you do not enter the requisite data in these fields, you may not be able to set up an account (but you may still use our Services as explained in the above section "User Accounts & Accessing the Services"); and/or
- Information that you choose to share with Reach: information that you choose to share with Reach like reports, incident comments, locations, nickname, username, contact info, identity document number and files you have uploaded to the service, including images, audio and video files, if applicable.
- Communication which you choose to conduct through the Reach Services: if you choose to use Reach to communicate with other Reach users or third parties through the Reach Services, such as comment messages or sending locations on the Reach platform. We may also collect information when you exchange communication with Reach, for example, if you report a platform user abuse to the team.
- Information from your social networks which you choose to connect to your Reach Account: you may choose to connect your Reach Account to your social network account(s). If you choose to do so, you may choose to share with Reach and/or other users information from your social network accounts, such as your Facebook/Google name, email, profile photo or other personal information shared by you.
- "Help numbers feature": if you use the "Help numbers" feature, Reach will read all of the phone numbers and associated names which are stored on your device's phone contacts book to help you selecting numbers for emergency situations. Only the selected numbers will be saved locally on your device and collected by Reach. This data will be treated as personal information related to your account and will only be used to alert in emergency situations.
Information we collect as you use our services:
We collect information about your activity in the Services, which we use to provide you with the Services of Reach, including features which are meant to personalize your experience. This includes things like showing notifications about incidents and propose the safe route. The activity information we collect may include:
- Detailed location, travel and route information: location and route information is collected for example in the form of GPS signals (combined with a time-stamp) and other information sent by your mobile device on which the Application is installed and activated. The types of location data we collect depends in part on your device and account settings. For example, depending on your selected device settings and/or your account settings we may collect information about your location and travel (or lack thereof) also while you are not using the app, in order to be able to notify you about new incidents in your area.
- Your views and interactions with incident reports.
- Communication or other content you chose to share with any third party, including Reach users through the Services;
- Your activity on third-party sites and apps that you chose to link to your Reach account or that you interact with through the Service.
Meta-data (information about your device, browser and app use):
Once you install the Application, Reach collects information about the use of the Services and information from the device you have Reach installed on. For example:
- Reach may collect and record how often you use the app and for how long, your device type, operating system type & version, the fact that you used the Services to communicate with other users and the fact that you used third parties application/services via Reach to communicate with third parties.
- We temporary store the Internet Protocol (IP) address and the name of the domain that serves you to access the Services to prevent and track computer attacks against Reach.
- We also collect information about the interaction of your devices with our Services, including, error and crash reports.
Reach may use information collected from or provided by you for the following purposes:
Provide our services
We use your information to deliver our services. For example:
- Use your location and route information to provide nearby incidents information, navigation services, best route choices, alerts and to provide information about sites; and
- (If you have opted in to the "help contacts" or "help number" features), use your approximate location and contact info to connect you with who may help and take care of you.
- To share your submissions with other users of the Services and to facilitate communication between you, Reach and other users.
Maintain & improve our services
- We also use your information to ensure our services are working as intended, such as tracking outages or troubleshooting issues you report to us. And we use your information to improve the service or to develop new features or services.
Communicate with you
- We also use your information to send you updates, notices, announcements, and additional information related to the Services;
- We may also use your information to conduct surveys and questionnaires; And if you contact Reach we may keep a record of your request in order to help solve any issues you might be facing.
- Subject to your prior indication of consent (to the extent required under applicable law), we may also use the email address that you provided to send you promotional and/or marketing materials. At any time you may choose not to receive such materials by clicking on the "Unsubscribe" link in the email messages that we may send to you. In any case, Reach will not share your contact details with any advertiser, unless explicitly permitted or required by law.
To protect Reach, our users, the public and for Legal reasons
We may also use and process your information and content, using different technologies to the following purposes:
- To contact you when Reach believes it to be necessary;
- To comply with any applicable law and assist law enforcement agencies under any applicable law, when Reach has a good faith belief that Reach's cooperation with the law enforcement agencies is legally mandated or meets the applicable legal standards and procedures;
- To detect abuse and illegal activity; to detect and prevent fraud, misappropriation, infringements, identity theft and other illegal activities and misuse of the Services;
- To handle breakdowns and malfunctions;
- To take any action in any case of dispute, or legal proceeding of any kind between you and the Services, or between you and other users or third parties with respect to, or in relation with the Services;
- To help improve the safety and reliability of our Services. This includes detecting, preventing, and responding to security risks, and technical issues that could harm Reach, our users, or the public;
- To create aggregated and/or anonymous data (where such data does not enable the identification of a specific user). See How does Reach use aggregated information", below;
Please note that your nickname will be included along with any information you submit for posting (such as incident reports or comments). And some trusted users (accounts that belongs to local authorities) will be able to see your phone number unless you activate the "post as anonymous" option when creating the incident report.
Your Reach contacts will see your name & profile photo and any other information (like your current location) you chose to share with them.
Note that your name, phone number, identity document number and location will be included on panic button activations or when calling through our "Local authorities" phone book.
Please note that the options of "Automatic synchronization" and "Synchronize location when the application starts" are in settings and that your location can only be seen by those contacts to whom you have explicitly sent your location or to whom you have selected through of the "tracking permissions" option.
You can always review and update certain information by visiting your Profile settings (such as your phone, email and more) or the in-app left menu (to update your contacts, help numbers and help contacts).
If you find that the information associated with your Account is not accurate, complete or updated, then you should make all necessary changes to correct it. Please keep in mind that false, incorrect, or outdated information may prevent you from setting up a username and impair the ability to provide you with Services.
Your in-app left menu provide you with quick access to settings and tools that let you safeguard your data and decide how your information can make Reach services work better for you. For example, you can control your when/ how your location is updated in Reach and whom of your contacts can see your actual location.
There are other ways to control the information Reach collects whether or not you're signed in to a Reach Account, including device-level settings: your device may have controls that determine what information we collect. For example, you can modify location settings on your device.
Deleting your information
If you would like us to delete your Account, please write us at firstname.lastname@example.org. On receiving such a request, we will use reasonable efforts to delete such information, however please note that information may not be deleted immediately from our back-up systems. We aim to initiate the deletion process immediately after your request. Once we receive your request, your data will no longer be used to personalize your Reach experience. We then begin a process designed to safely and completely delete the data from our storage systems. This process generally takes around 2 days from the time of deletion. As with any deletion process, things like routine maintenance, unexpected outages, bugs, or failures in our protocols may cause delays in the processes and time frames defined in this policy. We maintain systems designed to detect and remediate such issues.
Some data you can delete whenever you like, some data is deleted automatically, and some data we retain for longer periods of time when necessary. This section describes why we hold onto different types of data for different periods of time.
- Information retained until you remove it - such as your "Help numbers", comments, reports and other account related information. We'll keep this data in your Reach Account until you choose to remove it and/or update it.
- Information retained until your Reach Account is deleted - we may keep some data for the life of your Reach Account if it's useful for helping us understand how users interact with our features and how we can improve our services. For example, if you made an incident report, we will keep information about how many users you have alerted, even after the incident report is removed. When you delete your Reach Account, the information about how many users you have alerted is also removed.
Reach may use anonymous, statistical or aggregated information (including anonymous location information), in a form that does not enable the identification of a specific user, to properly operate the Services, to improve the quality of the Services, to enhance your experience, to create new services and features, including customized services, to change or cancel existing content or service, and for further internal, commercial and statistical purposes.
Reach may also use anonymous, statistical or aggregated information collected on the Services, in a form that does not enable the identification of a specific user, by posting, disseminating, transmitting or otherwise communicating or making available such information to users of the Services, to the Services' providers, partners and any other third party. For example, GPS information that we receive from your mobile device may be provided to map editors in an aggregated and/or anonymous form to help improve our services.
Reach considers information security to be a top priority. Reach services are built with strong security features that continuously protect your information. Reach implements systems, applications and procedures to secure your personal information, to minimize the risk of theft, damage, loss of information, or unauthorized access or use of information. For example, we review our information collection, storage, and processing practices, to prevent unauthorized access to our systems. In addition, we restrict access to personal information to Epicalsoft S.A.C. employees, contractors, and agents who need that information in order to process it. Anyone with this access is subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
The insights we gain from maintaining our services help us detect and automatically block security threats from ever reaching you.
However, these measures are unable to provide absolute assurance. Therefore, although Reach takes great efforts to protect your personal information, Reach cannot guarantee and you cannot reasonably expect that Reach's databases will be immune from any wrongdoings, malfunctions, unlawful interceptions or access, or other kinds of abuse and misuse.